HOW TO ORDER

Ordering

Step 1. Shopping for Products

When you find a product you would like to purchase, please click the "add to cart" button. The chosen item will be added to your shopping cart. If you would like to remove items from your cart, click the "remove button" on the side cart.

Step 2. Checkout

If you do not registered customer, please choose "register" and fill out the necessary information. You can also checkout as a "guest" which we don't keep your account information in our system. If the shipping address is different from the account billing address then please check the "Ship to defferent address" box and fill out the necessary information. 
Once you complete one order from dantakeda.com as a registered customer, you are able to checkout with "Multiple Address". Which you can set different address for each product in your cart. Simply add your shipping address and continue checking out.All customer information and payment details are sent via SSL.

Step 3. Delivery Time

Delivery is possible for up to two months after the date of purchase. Orders without a specified delivery date will generally be delivered approximately 5 to 6 days (working days) after the payment has been confirmed, depending on the item to be delivered.
You can choose the specific date from calender, please note the earliest day will be 3 days after the order confirmation. (Due to delivery schedules and quality assurance, delivery cannot be guaranteed in holiday period. In this case, we will contact you to confirm a delivery date and time.)

Step 4. Order Confirmation

Please confim your order and total amount. Click "Place Order" to proceed to the payment.

Step 5. Payment

Credit card payment only. We can accept VISA, Mastarcard and American Express.

Step 6. Your order is completed

An order confirmation email from DAN TAKEDA FLOWER & DESIGN will be sent to your registered email address. Thank you for your order!

Delivery

Please note:
We currently only deliver within Singapore.
All glass vase items (VASE and JELLY) and POSY items DO NOT come with a paper bag. Please ask us in advance when it's necessary.

Specifying a delivery time

Please select a convenient delivery time from one of the following when you checkout: 9am-Noon, Noon-3pm,  3-6pm

Attempted delivery

If no one is available when the product is delivered, a notice of attempted delivery will be placed inside the postbox. Re-delivery must be made within three days of the original delivery date. We cannot issue a refund for any order which cannot be re-delivered.

Delivery charge

Delivery is SGD 20.00 per order per address within Singapore. If you wish to receive in weekend and public holiday, SGD 10.00 extra charge will be added.

Cancellation

No cancellation is accepted after purchase has been made. However, customers may change the delivery date when it's more than 7 days before the delivery date.

Returns and exchanges

We take the utmost care, and you can expect perfection in the quality of your order. Returns and exchanges will not be accepted after order has been made. We do not claim responsibility for any order which can not be delivered.

Privacy Policy

DAN TAKEDA FLOWER & DESIGN PTE LTD (Hereafter known as "we") abide by the following regulations regarding the use and management of personal information.

Acquiring personal information

When collecting personal information, we will make clear our intentions for use and only acquire the information directly from the customer. We will only collect the minimum amount of information necessary unless we have explicit permission from the customer to do otherwise.

Using personal information

We will not provide any third party with any personal information collected from this website. In order to ensure the quality of our products and service, we do sometimes collect anonymous statistical information but do not give this information to any third parties. We will not use information collected for any purpose other than the following: *We will from time to time send out information regarding events at Dan takeda Flower & Design, as well as direct mailings regarding sales and school information. Except when required by law to do so, we will not disclose personal information without permission and/or notification.

Protecting the safety of personal information

In order to protect information, we follow special regulations regarding the management of personal data. We have also taken steps to prevent the unlawful access to, alteration, loss and leakage of personal information. We employ a system of one manager responsible for the protection of personal information, who is also responsible for training other employees about the need to protect information. Employees and partners are also given an adequate and necessary amount of supervision, to protect our customer's information.

Supplying information to third parties

We will not provide personal information to any third party, unless we have received customer consent, are required to by law, by judicial and/or administrative government bodies, in order to protect human life or financial assets, or any other situation as provided by the Personal Information Protection Law of 1988. When sharing personal information with any business partners, even after receiving customer consent, we will enter into a disclosure with the business in order to fully protect all personal information.

Correction and amendment of personal information

We vow to keep customer's personal information correct and up to date. If a customer requests a change in their personal information, or requests that personal information no longer be used, after confirming the owner of the information, we will quickly comply with the request. In order for us to better communicate with our customers, answer inquiries and receive requests, we have opened a Support Centre. For inquiries regarding the handling of personal information, please call the following number: Dan Takeda Flower & Design
+65 8223 6999
Mon - Fri 10:00 - 18:00

Improvement of our Privacy Policy

Our privacy policy is continuously reviewed in order to better serve and protect our members. We reserve the right to modify this information at any time.

Legal

Prohibited conduct

The services provided by this company may not be used for any unlawful purposes, nor may the rights related to information be infringed upon. The rights to use this website may not be transferred, sold, impersonated, given rights to nor used as collateral.

Copyright, trademarks and intellectual property rights

All photographs, illustrations, writing and trademarks used on this website belong to this company or the original creators of the works, and are protected under copyright, trademark and intellectual property rights laws. Use without permission, unlawful sale or other actions prohibited by law are forbidden.

Suspension of service

If users do not abide by these regulations, participate in any actions that may damage or harm other users or this company, or commit any actions deemed inappropriate by this company, we reserve the right to suspend service.

Legal responsibility

We do not claim responsibility for any damages or losses that may occur from use of this site. We also no not claim responsibility for any losses or damage due to computers or other equipment that occurs as a result of accessing or downloading from this website.

Change of terms of use

We reserve the right to make changes to regulations and information regarding this website without prior notice. We do not claim responsibility for any damages or loss as a result of temporary or permanent suspension of service that may occur.

Purchasing

Users agree to abide by all terms and conditions when using this website.